Frequently Asked Questions

General Questions

  • I would like to buy some products I’ve seen on your website. Where can I purchase them?
  • Do I require a prescription to order GelSmart Products?
  • What is SmartGel™ Technology?
  • Are your products Anti-Bacterial?
  • Are GelSmart gels Dermatologist tested?
  • Are your products Hypoallergenic?
  • Are your products Latex Free?


  • I know I need some kind insole or arch support – how do I know which one is best for me?
  • Which is better, a heel cup or a heel wedge?
  • Will I have to buy larger shoe sizes to wear your Bunion Guard Protectors/Toe crests/Toe Spreaders?
  • You have 3 different options for “Spreaders with Loop”, what is the difference? Which one should I use?
  • What is the difference between you Forefoot Relief Pad (1281-T) and the Flexible Ball of Foot Cushion Never Slip (8110-U), they seem to treat the same thing?

Product Usage

  • Can GelSmart products be washed and reused?
  • Can I apply GelSmart products directly to broken skin, such as an open blister?
  • Is it OK to transfer a product from one patient to another?
  • How long should GelSmart microfiber moisturizing products be applied to feel the effects?
  • Can I wear the Moisturizing booties or heel sleeves with my shoes?
  • Can the gel packs for the Cold Therapy Booties also be microwaved?
  • Can I walk on the gel packs?